Privacy Policy

1. Introduction

Eden Window Cleaning (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit https://edenwindowcleaning.co.uk.

2. Data Controller

Eden Window Cleaning
Doncaster, South Yorkshire
Edenwindowcleaningltd@gmail.com

3. Information We Collect

We may collect the following information:

• Contact information — name, phone number, email address, property address, details needed to price the clean, and anything you include in your enquiry.
• Usage data — anonymised analytics data including pages visited, time on site, and referring URLs.
• Technical data — browser type, operating system, and IP address when you submit an enquiry.

4. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes.
• Schedule and carry out cleaning services.
• Send appointment reminders (e.g., text the night before a clean).
• Improve our website and services.
• Comply with legal obligations.

5. Legal Basis for Processing (GDPR)

We process your data based on:

• Consent — when you submit a contact form or message us on WhatsApp.
• Contract — to provide the cleaning services you have booked.
• Legitimate interest — to improve our services and website performance.
• Legal obligation — to comply with applicable laws.

6. Data Sharing

We do not sell your personal data. We may share data with trusted service providers (e.g., hosting, analytics) who process it on our behalf under strict data protection agreements.

This site is hosted on Cloudflare. Enquiries are handled by the Eden team with our service partner, Smart Water Window Cleaning, using a shared booking and notification system. You can read Cloudflare's privacy policy. If you choose to set up a Direct Debit, you complete it securely with GoCardless. This website does not collect or store your bank details.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 24 months.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate data.
• Request erasure of your data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

To exercise these rights, contact us at Edenwindowcleaningltd@gmail.com.

9. Cookies

This website uses only essential cookies required for site functionality. We do not use tracking cookies or third-party advertising cookies.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

11. Contact

For any privacy-related questions, contact us at Edenwindowcleaningltd@gmail.com.